People face a lot of issues due to low voice call quality and inability to express their opinion on a centralized platform. MyCall app provides a platform to all telecom subscribers in India to crowd source their opinion through a feedback rating process.
After completion of an incoming or outgoing call, a feedback pop-up will appear which is configurable under the settings tab. Users can also check the details of previous rated calls from the history tab as well as rate the unrated calls or rate multiple calls in one go.
The MyData tab gives a map based view of the rated calls and an option to filter the calls by specific time period. The settings tab provides configurables setting along with an option for users to select a rating style indicator from 3 available options per their preference.
The Telecom Regulatory Authority of India (TRAI) is an independent regulatory body established under Telecom Regulatory Authority of India Act 1997 to regulate telecom services in India. TRAI's mission is to create and nurture conditions for growth of telecommunications in the country in a manner and at a pace which will enable India to play a leading role in emerging global information society. One of the main objectives of TRAI is to provide a fair and transparent policy environment which promotes a level playing field and facilitate fair competition.
For more information please visit: TRAI
The app can be dowloaded from ...
All the feedback collected from the users via the mobile app is sent to a server. The data is cleaned and processed before converting the data to insights. The insights are presented in an easy to understand graphical manner in the dashboard.
A map based view offers an insightful detail into the data collected via the app. At the very outset, users are asked for a particular locatin for which they want the data or insights in the fform of graphs and charts. By default, a statewise average of ratings is shown on the map marked by a marker.
As a user zooms in on the map, the locations are updated in real time and more and more ratings are shown. The user can click on any particular marker and view the rating from that location.
The legend at the bottom right corner of the map has 5 distinc colors signifying the scale of rating from that location.
There are many interseting data points being showed on the dashboard. The left panel houses the graph for the average indoor rating, avergae outdoor rating and average rating during travel.
Below that there is a TSP vs Ratings graph. All the TSPs on which the data has been collected are represented on this graph and it is being divided by the indoor and outdoor parameters as well. A simple glance can tell which TSPs calls are being rated higher and so on.
The bottom left corner of the dashboard houses two buttons which show two very intersting graphs. There is a graph which shows the crowd soucred call drop data for TSPs for the last month. The state wise avergae graph shows all the states and the average ratings for the states.
Once a user has installed the app, the app would show them a pop up after they had a voice call. The users can directly rate their call experience from within this pop up either in form of star based rating system or a smiley/emoji based rating system.
The user can also rate their call from within the app as well. The Call History screen stores the call recored and users can click on of them and rate. They can also select multiple rows of call and rate all of them at once.
The Home screen of the app shows the average rating a user has marked for their call quality and categorises it by whether the user was indoor, outdoor or whether they were travelling. The can also see their feedback data laid out on a map marked by markers in the Your Data screen.
Finally, they can configure the app as per their liking from the settings screen.They can set what type of rating system they want, how often to receive the pop up after calls and so on.
The data is sent either over wifi or mobile data. The user can confugure if they do not want to use the mobile data from the Settings screen.
The Android version of the app can be downloaded from the Google Play store and currently supoorts English and Hndi. Users can change the language prefernce by going to the Settings screen and selecting Hindi as the default language for the app. The app, by default, takes in the same language as that of the device. If the device is set to hindi then the app also opens in hindi and so on. If the devcice language is not supported by the app, then it defaults to English.
MyCall app does not capture any of personal information. All the feedback and other information is reported to TRAI anonymously and will not constitute a complaint. MyCall will help TRAI to gather real time voice call quality feedback from wireless mobile telecom subscribers across India and also help analyze them at a granular level to understand the areas where improvements are required.
Under no circumstances shall the Telecom Regulatory Authority of India be liable for any loss, damage, liability or expense incurred or suffered that is claimed to have resulted from the use of this App, including, without limitation, any fault, virus, error, omission, interruption or delay with respect thereto. The use of App is at the User’s sole risk. The User specifically acknowledges and agrees that the Telecom Regulatory Authority of India is not liable for any conduct of any User.